GROUND HANDLING SERVICES

Integrated aviation handling services for operations across Mexico

SATISERCOM provides ramp handling, traffic services, dispatch support, cargo handling and airline representation for passenger, cargo, charter, FBO and special aviation operations.

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Core Services

Ramp Handling
Traffic Services
Dispatch & Flight Operations
Cargo Handling
Airline Representation
Special Operations Support

Service model

Pick the scope. We build it at any station.

All six services are available at all twelve stations. You are not choosing from what happens to be available where you fly — you define the scope your operation needs, station by station, and we quote against that scope.

One service at one station, or the full turnaround across the network. Both are normal.

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Six services · scope defined per customer · 727 units of owned ground support equipment

SATISERCOM crew operating ground support equipment beside an aircraft

01 / RAMP

Ramp Handling

Aircraft ground support, loading and unloading, ramp coordination, GSE support, chocks, cones, headset coordination and safe aircraft movement support.

Passengers boarding with SATISERCOM staff coordinating on the ramp

02 / TRAFFIC

Traffic Services

Passenger assistance, airport coordination, documentation support, boarding coordination and operational communication with airline teams.

Ramp coordination during an aircraft turnaround

03 / DISPATCH

Dispatch & Flight Operations

Flight operations support, crew coordination, operational documentation, weather information support, weight and balance coordination and flight follow-up.

Freighter aircraft being loaded with a hi-loader

04 / CARGO

Cargo Handling

Cargo loading, unloading, movement, palletized operations, warehouse coordination and specialized handling support for air cargo operations.

SATISERCOM staff at an airline check-in counter

05 / REPRESENTATION

Airline Representation

Local airline representation, airport liaison, vendor coordination, reporting and operational follow-up for regular and special services.

Special cargo operation with SATISERCOM ground equipment

06 / SPECIAL OPS

Special Operations

Support for charter operations, FBO movements, government missions, embassy operations, ad hoc flights and station-specific requirements.

Ramp

Ramp handling

SGHA Annex A · Section 3 · Ramp Services

Everything the aircraft needs on the apron, from arrival to pushback. Our crews work with their own ground support equipment and under the procedures approved for each station.

Marshalling and aircraft movement support
Chocks, cones and safety cordon
Pushback and towing coordination
Headset coordination with the flight deck
Hold loading and unloading
Belt loaders, stairs and GSE operation
Potable water service at all twelve stations
Apron safety supervision

Backed by accreditation CO SA-38/23 from AFAC, and ground operations audited by AFAC under the method accepted as an alternative to the IATA Safety Audit for Ground Operations.

Traffic

Passenger traffic

SGHA Annex A · Section 2 · Passenger Services

Station-level passenger handling, with the airline’s own procedures and documentation, and a single point of coordination for every departure.

Check-in and passenger documentation
Boarding and deboarding coordination
Airport and authority coordination
Documentation flow and operational reporting
Irregularity handling on delays and cancellations
Operational communication with airline teams

Personnel trained under competency standard ECO217.01, certified by the Registro Nacional de Estándares de Competencia (CONOCER), with our own certified instructors.

Dispatch

Dispatch and flight operations

SGHA Annex A · Section 4 · Load Control and Flight Operations

This is not coordination support — it is a licensed dispatch operation. SERCOM holds an authorized dispatch office certification issued by AFAC, with documented operational capacity. Most handlers subcontract this.

Weight and balance calculation
Operational flight planning
Fuel coordination
Weather briefing and aeronautical information
NOTAMs review
Operational documentation and flight follow-up

AFAC-authorized dispatch office (SERCOM). Dispatchers hold valid Mexican licenses with a recurrent training and license maintenance program, operating under the AFAC-approved operational manual.

Cargo

Cargo handling

SGHA Annex A · Section 5 · Cargo and Mail Warehouse Services

Our largest operation. Freighter turnarounds, palletized cargo and warehouse coordination for the cargo airlines and integrators that fly into Mexico.

Freighter loading and unloading
ULD build-up and break-down, any ULD type
Cargo transfer between ULDs
Cargo towing between warehouse and aircraft
Gross weight, volume and ULD contour reported to load control
Acceptance check on pre-built ULDs
Inbound cargo checked against air waybills and manifests
Transfer and transit cargo
Special and regulated cargo (DGR, LAR)
Customer truck loading and unloading, with seal control

ULD control Inventory and records of the carrier’s ULDs · transfer documentation signed by the releasing and receiving parties · reporting of lost, found and damaged ULDs · storage at selected stations.

Certified by AFAC as a secure cargo operator for regulated air cargo. Dangerous goods instructors recognized by AFAC, held in-house and not subcontracted. Operating for DHL, FedEx, UPS, Avianca Cargo, Mercado Libre, Aeronaves TSM, Aerounión, ICCS, Air Atlanta and Gulf & Caribbean Cargo.

Representation

Airline representation

SGHA Annex A · Section 1 · Management Functions

For operators without their own staff in Mexico, we are the airline at the station: the name on the coordination, the signature on the paperwork and the single number the airport calls.

Local representation before the airport and authorities
Airport and slot coordination
Vendor coordination: fuel, catering, security
Operational reporting and follow-up
Invoice control and cost verification
Single point of contact per station

Available as a standalone service or combined with ramp, traffic, dispatch and cargo at the same station.

Special operations

Special and official operations

Charter, executive, government and state flights. These operations get one attempt, and they are coordinated with airport authorities, protocol teams and the operator’s own security.

Charter and non-scheduled flights
FBO and private aviation support
Government missions and official delegations
Head of state and diplomatic flights
Military and embassy movements
Ad hoc and time-critical requirements

Operational references include the United States Embassy, the Royal Canadian Air Force, the Government of Canada, the Government of Indonesia and the Hangar Presidencial de México. Some official operations are covered by confidentiality agreements and are not listed.

HOW WE WORK

From operational requirement to station execution

Each proposal is structured around station requirements, aircraft type, service scope, timing, equipment, personnel and customer-specific procedures.

Requirement Review

We review station, aircraft, frequency, schedule and required handling scope.

Operational Planning

We define personnel, GSE, coordination points, service windows and response model.

Commercial Proposal

We prepare a tailored proposal aligned with operational complexity and station needs.

Station Execution

We coordinate local teams, operational readiness and service delivery at airport level.

REQUEST SERVICE SUPPORT

Need ramp, traffic, dispatch or cargo handling in Mexico?

Send us your station, aircraft type, frequency and required services. Our team will prepare a tailored handling proposal.

Request Proposal