Ground Safety Coordination
Safety-focused coordination with qualified personnel at operating stations to support secure, controlled and efficient ground operations.
SAFETY & COMPLIANCE
Operational safety and compliance built into every service
SATISERCOM supports airport operations with trained personnel, safety-focused procedures, operational oversight and compliance-oriented practices across ramp, traffic, dispatch, cargo and special aviation services.
Safety Framework
- Ground safety coordination
- Operational standards
- Internal quality oversight
- AVSEC awareness
- SMS safety culture
- Training and readiness
COMPLIANCE APPROACH
A technical approach to safe airport operations
Our safety and compliance culture is designed to support airport customers with structured procedures, trained personnel, station supervision and continuous operational control.
Operational Standards
Compliance-oriented practices aligned with airport, aviation authority and customer operational expectations.
Internal Quality Audits
Structured internal review practices focused on service consistency, corrective actions and continuous improvement.
AVSEC & Secure Operations
Aviation security awareness, secure cargo handling support and operational coordination for regulated environments.
SMS Safety Culture
Safety management approach focused on risk awareness, reporting, preventive action and operational discipline.
Certified Training
Training programs and operational instruction to maintain readiness, standardization and professional service delivery.
RISK CONTROL
Operational control from planning to execution
Safety is not treated as a separate layer. It is embedded into planning, station readiness, service execution, supervision and post-operation review.
01
Pre-operation Review
Aircraft type, service scope, timing, station conditions, personnel and required resources are reviewed before execution.
02
Personnel Readiness
Teams are assigned according to operational requirements, training, role and station capability.
03
Safe Service Execution
Ramp, traffic, dispatch and cargo tasks are coordinated through defined procedures and supervision.
04
Continuous Improvement
Operational findings, incidents and customer requirements are used to strengthen future performance.
SAFETY CAPABILITIES
Designed for airlines, cargo operators and special missions
Our safety framework supports diverse operating environments, from passenger and cargo operations to charters, FBOs, embassies, government movements and ad hoc flights.
Ramp Operations
Safety coordination for ground movement, equipment positioning, loading, unloading and aircraft servicing.
Cargo Handling
Secure handling support for cargo movement, palletized operations, loading and warehouse coordination.
Traffic Services
Airport coordination, passenger support, documentation flow and customer service discipline.
Special Operations
Operational support for charters, private aviation, government missions and special aviation requirements.
COMPLIANCE-FOCUSED SUPPORT
Request Proposal
Need a safe and reliable handling partner?
Tell us your operation, station, aircraft type and required services. Our team will structure a proposal aligned with your operational and safety requirements.
SAFETY MANAGEMENT SYSTEM
Documented and approved by AFAC
SATISERCOM operates under a formal Safety Management System (SMS) reviewed and approved by the Agencia Federal de Aviacion Civil (AFAC). Our SMS establishes the systematic framework for identifying hazards, assessing operational risk and implementing corrective actions across all stations and service types.
The SMS is embedded in day-to-day operations and covers ramp handling, traffic services, dispatch support, cargo handling and airline representation at every station where SATISERCOM is present.
- Hazard identification and risk assessment protocols
- Corrective and preventive action tracking
- Safety performance indicators reviewed quarterly
- Incident reporting and investigation procedures
- Safety promotion and internal communication
APPROVED OPERATIONAL MANUALS
AFAC-approved procedures for both operating entities
SATISERCOM's two operating entities — SATI and SERCOM — each hold independently approved operational manuals issued by the Agencia Federal de Aviacion Civil (AFAC). These manuals define the authorized procedures, equipment standards and personnel requirements governing ground handling, dispatch and ramp operations at each certified station.
Approval by AFAC confirms that our documented procedures meet Mexican civil aviation regulatory requirements. Manuals are subject to revision whenever operational scope changes or regulatory updates require it.
- Individual AFAC approval for SATI operating entity
- Individual AFAC approval for SERCOM operating entity
- Covers ramp, traffic, dispatch and cargo procedures
- Mandatory adherence at all operating stations
- Periodic review and regulatory re-approval cycle
AVIATION SECURITY
AVSEC-certified personnel at every station
Aviation security is a non-negotiable element of ground handling. SATISERCOM maintains AVSEC-certified personnel at its operating stations, trained and recurrently evaluated under the national aviation security program coordinated with AFAC and airport authorities.
Our ramp and traffic teams operate within defined security perimeters, follow access control procedures and coordinate with airline security officers on security-sensitive movements including government flights, diplomatic missions and special aviation operations.
- AVSEC certification for operational personnel
- Compliance with national aviation security regulations
- Ramp access control and identification procedures
- Coordination with airline and airport security officers
- Special operations: government, diplomatic and state flights
DISPATCH OPERATIONS
Authorized dispatch office with certified capacity
SERCOM holds an authorized dispatch office certification issued by AFAC, with documented operational capacity for flight dispatch support services. Our certified dispatchers provide weight and balance calculation, fuel coordination, flight planning support, weather briefing and NOTAMs review for airline and cargo operations at designated stations.
Dispatch services are provided by personnel holding valid Mexican dispatch licenses and recurrent training certification, operating under the approved operational manual.
- AFAC-authorized dispatch office (SERCOM)
- Certified flight dispatchers with valid Mexican licenses
- Weight and balance, fuel planning and NOTAMs coordination
- Weather briefing and aeronautical information services
- Recurrent training and license maintenance program
SPECIALIZED SERVICES REGISTRY
Registered specialized service provider — STPS
SERCOM (Servicios Complementarios Aereos SA de CV) is registered in the REPSE — Registro de Prestadores de Servicios Especializados — under the Secretaria del Trabajo y Prevision Social (STPS), confirming compliance with Mexican labor regulations applicable to specialized service providers operating within client facilities.
REPSE registration is a mandatory requirement for ground handling companies providing services at airports, demonstrating compliance with subcontracting reform requirements under the Federal Labor Law.
RegistroSTPS/UTD/DGIFT/AR139677/2024
EntidadSERVICIOS COMPLEMENTARIOS AEREOS SA DE CV
RFCSCA981211T90
Vigente desde1 julio 2024
PERSONNEL AND TRAINING
25+ years building a safety-first operational culture
Since 1998, SATISERCOM has built its operational reputation on personnel competence and procedural discipline. Every station operates under trained supervisors, and key roles — dispatch, AVSEC coordination, ramp supervision — require certification maintained through recurrent training programs.
Our staff includes certified aviation auditors capable of conducting internal operational reviews, safety inspections and compliance assessments aligned with AFAC requirements and international ground handling industry standards.
- Internal safety auditors with formal certification
- Recurrent AVSEC training for ramp and traffic personnel
- Dispatch license maintenance and recurrency program
- Station supervisors trained in SMS procedures
- 25+ years of continuous operational improvement since 1998
Accreditations
Credentials issued and recognized by the authority
Operational and training capability formally accredited. These are the specific instruments behind it.
Accreditation CO SA-38/23
Operating accreditation issued by AFAC, the Mexican civil aviation authority.
ISAGO alternative method
Ground operations audited by AFAC under the method accepted as an alternative to the IATA Safety Audit for Ground Operations.
Secure Cargo Operator
Certified by AFAC as a secure cargo operator for regulated air cargo handling.
Safety Management System — Doc 9859
Safety Management System aligned with Document 9859 and recognized by AFAC.
Internal quality auditors
In-house quality auditors under the ISO 19011-2018 auditing standard.
Training instructors — ECO217.01
Instructors certified to competency standard ECO217.01 by the Registro Nacional de Estándares de Competencia.
AVSEC instructors
Aviation security instructors recognized by AFAC.
Dangerous Goods instructors
Dangerous goods instructors recognized by AFAC.
AVSEC, dangerous goods and competency-based training capability is held in-house, not subcontracted.
Ready to discuss your ground handling requirements?
Contact our operations team to request a station proposal or compliance documentation for your due diligence process.